Terms and Conditions

Last Updated: February 2026

Acceptance of Terms

Hanna Brothers Lawn Care provides professional outdoor services under structured operational standards.

By approving a quote, scheduling service, enrolling in a membership, purchasing a plan, package, or seasonal offering, or allowing service to be performed on a property, the client agrees to these Terms of Service.

Approval may occur through written acceptance, electronic approval, payment, or allowing work to proceed.

Only services specifically outlined in the approved quote, proposal, invoice, or selected service plan are included. Any additional work requested or required to complete the job safely or properly will be billed accordingly.

Hanna Brothers Lawn Care reserves the right to update these Terms of Service at any time. Continued use of services constitutes acceptance of any updates.

Scope of Services

Services are performed according to the approved scope and in alignment with professional industry standards.

Services are limited to agreed-upon areas and we are not responsible for unapproved areas. Work is performed to professional field standards. Additional cosmetic preferences beyond the approved scope may require additional billing.

Seasonal timing and performance may vary due to climate, growth patterns, and environmental factors.

Scheduling and Operational Authority

Hanna Brothers Lawn Care retains full authority over routing, crew assignment, service sequencing, and scheduling structure.

Specific service days, arrival windows, and exact service times are not guaranteed.

Schedules may be adjusted at our discretion due to weather, equipment availability, staffing changes, route optimization, material delays, property access issues, safety concerns, or operational efficiency.

Route adjustments do not constitute missed service unless service is not performed within the established cycle.

Advance arrival notifications are not guaranteed.

Accounts removed from route scheduling due to non-payment are not guaranteed their original service day upon reinstatement.

Weather, Site, and Environmental Conditions

We reserve the right to delay or reschedule service if conditions could cause property damage, damage turf or landscaping, create unsafe working conditions, or prevent proper performance.

If a client requests service during unsuitable conditions, Hanna Brothers Lawn Care assumes no liability for resulting damage.

Landscape and lawn performance depend on variables outside our control, including irrigation practices, soil conditions, weather patterns, pest activity, disease, and prior maintenance history. No guarantee is made regarding specific growth results, color, density, or plant survival unless explicitly stated.

Property Access and Site Responsibility

Clients must ensure safe and unobstructed access on scheduled service days. This includes unlocking gates, securing pets, removing pet waste, clearing toys, furniture, hoses and debris, providing working access codes, and ensuring service areas are accessible.

If access is restricted or unsafe, we may skip the visit, perform partial service, or apply an attempt fee up to 100% of the scheduled service.

Hanna Brothers Lawn Care is not responsible for hidden or buried items, improperly installed systems, unmarked irrigation heads, invisible fences, drainage lines, landscape wiring, property boundary disputes, decorative or seasonal items left in work areas, or pre-existing structural instability or deteriorated materials including loose fencing, siding, edging, or hardscape components.

Damage to unmarked or improperly installed systems is the responsibility of the property owner.

Our services do not include property inspection, structural evaluation, or system diagnosis unless specifically contracted. We are not responsible for identifying or reporting existing property defects.

Lawn Maintenance Service Terms

This section applies specifically to lawn mowing and recurring grass cutting services.

Standard lawn maintenance includes mowing, string trimming, edging of hard surfaces, and blowing of hard surfaces unless otherwise stated in writing.

The mowing season typically runs April through October but may shift based on growth conditions.

Mowing practices are determined by Hanna Brothers Lawn Care using professional best practices. Each lawn is treated as having unique needs based on turf type, seasonal conditions, and property characteristics. We may consult clients regarding preferences; however, final service approach is determined based on turf health and operational standards.

Properties not maintained on a regular schedule may require restoration prior to resuming normal service.

Overgrowth charges may apply as follows: grass measuring 6 to 8 inches may be billed up to 1.5 times the normal rate; grass measuring 8 to 12 inches may be billed up to 2 times the normal rate; severe neglect may require custom quotation.

Restoration may require multiple visits.

Growth caused by rainfall, irrigation, or weather does not exempt properties from overgrowth charges if service intervals are extended due to client-requested skips or delayed service.

Hanna Brothers Lawn Care is not responsible for pre-existing turf damage, thinning, disease, weed presence, soil compaction, or deterioration that existed prior to service initiation.

Membership status does not waive overgrowth or restoration charges.

Payment and Billing Policy

Payment is due according to the invoice terms.

Failure to maintain current payment status may result in immediate service pause, removal from route scheduling, suspension of membership privileges, or cancellation of future bookings.

Accounts must be brought current before service resumes.

Recurring services require a valid payment method on file.

We reserve the right to automatically process payment according to the selected billing structure.

Submitting a chargeback for services properly completed and documented constitutes a breach of agreement. Hanna Brothers Lawn Care reserves the right to pursue recovery of the disputed amount and any associated processing or administrative costs.

Pricing for recurring services may be reviewed periodically. Clients will be notified in advance of pricing adjustments. Continued service after notification constitutes acceptance of the updated rate.

Monthly billing is due on the first day of each billing cycle and may be processed automatically. Per-service billing is processed upon completion and may be charged automatically to the card on file. No service will continue on accounts with outstanding balances.

Deposits

Projects exceeding $500 require a deposit prior to scheduling.

Deposits secure production time, crew allocation, equipment allocation, and material procurement.

Projects are not confirmed until deposit is received.

Once materials are ordered, that portion of the deposit becomes non-refundable.

Cancellation after scheduling confirmation may result in partial or full forfeiture of the deposit due to reserved production capacity and lost scheduling opportunity.

Repeated rescheduling may result in forfeiture.

Deposits are not transferable between clients or properties.

Remaining balances are due according to invoice terms.

Service Acceptance

All completed services must be reviewed by the client within 48 hours.

Concerns must be reported within 48 hours of service completion.

Failure to report within this timeframe constitutes acceptance of the work performed.

We will make reasonable efforts to correct legitimate concerns reported promptly.

Minor variations typical of field services or isolated missed blades do not constitute incomplete service.

Completed services are non-refundable.

Photo Documentation and Marketing Use

Hanna Brothers Lawn Care reserves the right to photograph property conditions and completed work for documentation, training, dispute resolution, quality assurance, and marketing purposes.

Unless the client notifies us otherwise in writing, photographs may be used for promotional purposes.

Communication Policy

By using our services, clients consent to communication via phone, text message, and email for scheduling, billing, and operational updates.

Operational communication is required for active services. Marketing communication may be opted out of at any time.

Lawn Maintenance Membership Structures

Memberships apply only to recurring lawn maintenance services and govern billing structure and service flexibility.

Both Core and Pro Memberships automatically renew into the following mowing season unless canceled prior to season end.

Cancellation requires 48 hours notice prior to the next scheduled service.

Skip allowances reset per mowing season and are not transferable. Repeated enrollment and cancellation patterns intended to bypass skip limits may result in denial of membership eligibility.

Members may request 2 skips per mowing season. Clients enrolling after August 1st are limited to 1 skip for that season. Skip requests must be submitted at least 48 hours in advance. Additional skip requests may result in a cancellation fee up to 50% of the scheduled service or a service charge if routing adjustments are impacted. Failure to provide notice may result in service being completed and billed.

Core Membership allows weekly or biweekly service and may operate under monthly or per-service billing. Core Members may request up to 2 frequency changes per mowing season, limited to one after August 1st. Requests must be submitted 5 days before the next billing cycle. Credit card processing fees may apply.

Pro Membership includes weekly service only and operates under monthly billing only. Payment is due on the 1st of each billing cycle. Pro Members receive waived card processing fees, pro pricing on select services at company discretion, priority route placement when schedules adjust, and priority communication acknowledgment during business hours. Frequency changes are not permitted. Promotional discounts may be reversed if membership is canceled before the 2nd billing cycle.

Changing Membership

Clients may request to upgrade from Core Membership to Pro Membership or downgrade from Pro Membership to Core Membership at any time.

Requests must be submitted at least forty-eight hours prior to the next scheduled service in order to take effect for the upcoming billing cycle.

Approved changes will be applied beginning with the next billing cycle and will not be applied retroactively.

Upgrades to Pro Membership will require agreement to Pro pricing, billing structure, and service terms beginning with the effective billing cycle.

Downgrades from Pro to Core will remove Pro-specific privileges, including but not limited to priority route placement, waived processing fees, and Pro-exclusive discounts, beginning with the effective billing cycle.

Previously billed membership premiums are non-refundable.

Hanna Brothers Lawn Care reserves the right to deny repeated membership changes that disrupt routing efficiency or are intended to bypass membership structure policies.

Service-Specific Amendments

Certain services, plans, memberships, packages, or seasonal offerings may include additional service-specific terms.

Professional Standards

Hanna Brothers Lawn Care operates under structured service standards and prioritizes reliability and consistency.

Outdoor services are field-based and subject to natural variation.

Contact Us

If you have any questions regarding this agreement, please contact us prior to approving service.

Hanna Brothers Lawn Care
Email: contact@hblawns.com
Call or Text: (540)-212-4117