Terms and Conditions
Last Updated: September 2026
Acceptance of Terms
Hanna Brothers Lawn Care provides professional outdoor services under structured operational standards.
By approving a quote, scheduling service, enrolling in a membership, purchasing a plan, package, or seasonal offering, or allowing service to be performed on a property, the client agrees to these Terms of Service.
Approval may occur through written acceptance, electronic approval, payment, or allowing work to proceed.
Only services specifically outlined in the approved quote, proposal, invoice, or selected service plan are included. Any additional work requested or required to complete the job safely or properly will be billed accordingly.
Hanna Brothers Lawn Care reserves the right to update these Terms of Service at any time. Continued use of services constitutes acceptance of any updates.
Scope of Services
Services are performed according to the agreed upon scope and in alignment with professional industry standards.
Services are limited to agreed-upon areas, and we are not responsible for unapproved areas. Work is performed to professional field standards. Additional cosmetic preferences beyond the approved scope may require additional billing.
Seasonal timing and performance may vary due to climate, growth patterns, and environmental factors.
Scheduling and Operational Authority
Hanna Brothers Lawn Care retains full authority over routing, crew assignment, service sequencing, and scheduling structure.
Specific service days, arrival windows, and exact service times are not guaranteed.
Schedules may be adjusted at our discretion due to weather, equipment availability, staffing changes, route optimization, material delays, property access issues, safety concerns, or operational efficiency.
Route adjustments do not constitute missed service unless service is not performed within the established cycle.
Advance arrival notifications are not guaranteed.
Accounts removed from route scheduling due to non-payment are not guaranteed their original service day upon reinstatement.
Weather, Site, and Environmental Conditions
We reserve the right to delay or reschedule service if conditions could cause property damage, damage turf or landscaping, create unsafe working conditions, or prevent proper performance.
If a client requests service during unsuitable conditions, Hanna Brothers Lawn Care assumes no liability for resulting damage.
Landscape and lawn performance depend on variables outside our control, including irrigation practices, soil conditions, weather patterns, pest activity, disease, and prior maintenance history. No guarantee is made regarding specific growth results, color, density, or plant survival unless explicitly stated.
Property Access and Site Responsibility
Clients must ensure safe and unobstructed access on scheduled service days. This includes unlocking gates, securing pets, removing pet waste, clearing toys, furniture, hoses and debris, providing working access codes, and ensuring service areas are accessible.
If access is restricted or unsafe, we may skip the visit, perform partial service, or apply an attempt fee up to 100% of the scheduled service.
Hanna Brothers Lawn Care is not responsible for hidden or buried items, improperly installed systems, unmarked irrigation heads, invisible fences, drainage lines, landscape wiring, property boundary disputes, decorative or seasonal items left in work areas, or pre-existing structural instability or deteriorated materials including loose fencing, siding, edging, or hardscape components.
Damage to unmarked or improperly installed systems is the responsibility of the property owner.
Our services do not include property inspection, structural evaluation, or system diagnosis unless specifically contracted. We are not responsible for identifying or reporting existing property defects.
Clients are responsible for identifying and marking any private underground utilities or systems not serviced by public utility locating programs, including irrigation lines, invisible fencing, low-voltage wiring, drainage systems, landscape lighting, and similar installations.
Lawn Maintenance Service Terms
These terms apply to all lawn mowing and related lawn maintenance services provided by Hanna Brothers Lawn Care, including Core Membership and on-call services.
Standard lawn maintenance includes mowing, string trimming around obstacles and areas inaccessible to mowing equipment, edging along applicable hard surfaces, and blowing grass clippings and debris from hard surfaces near the service area unless otherwise stated in the approved scope of work.
Mowing practices, equipment selection, mowing height, and service methods are determined by Hanna Brothers Lawn Care based on turf conditions, property characteristics, weather, safety, and professional operating standards.
The mowing season generally runs from April through October but may begin earlier or extend later depending on weather and turf growth.
Properties requiring additional labor due to excessive growth, accumulated debris, difficult conditions, or an extended period between services may be subject to additional charges. Properties that have not been regularly maintained may require an initial cleanup or restoration service before standard lawn maintenance can begin or resume.
Overgrowth Fees: Standard lawn maintenance pricing assumes the property is being maintained at reasonable intervals. Grass measuring approximately 6–8 inches may be charged up to 1.5 times the standard service rate. Grass measuring approximately 8–12 inches may be charged up to 2 times the standard service rate. Severely overgrown properties may require a separate quote.
Weather-related growth does not automatically result in an overgrowth fee when Hanna Brothers Lawn Care is responsible for the service delay. However, additional charges may apply when excessive growth results from client-requested skips, cancellations, denied access, extended service intervals, or other circumstances outside our control.
Service Area Accessibility: All lawn maintenance areas must be safely accessible and reasonably clear of obstacles before each scheduled visit. Clients are responsible for removing or securing items such as hoses, toys, furniture, pet waste, temporary decorations, and other objects that may interfere with mowing or create a safety hazard. Areas that are blocked, unsafe, or otherwise inaccessible may be skipped, and return visits are not guaranteed. Additional access requirements are outlined in the Property Access and Site Responsibility section of these Terms.
Core Membership Terms
Core Membership is our recurring lawn maintenance service designed to provide consistent, route-based care throughout the mowing season.
Core Members may select weekly or biweekly service when available for their property. Members are assigned a recurring route and will typically receive service on the same scheduled service day. While we make every effort to maintain this schedule, service days may occasionally change due to weather, holidays, equipment issues, staffing, route adjustments, or other operational circumstances.
Members may request to skip an upcoming visit or change between weekly and biweekly service by providing at least 24 hours' notice before the scheduled service. Requests received with less than 24 hours' notice may result in the scheduled service being performed and billed.
Core Membership does not require a long-term commitment and may be canceled at any time. Cancellation requests must be received at least 24 hours before the next scheduled visit to avoid charges associated with that visit.
Core Membership continues from season to season unless canceled. Members will be notified of applicable pricing or material changes to the membership before the upcoming mowing season.
Certain service options may have additional requirements. Push Mow Only properties are serviced weekly and are not eligible for biweekly service.
Optional add-ons, including Clipping Collection, Garden Bed Edging, and Stick Collection, may be added to eligible memberships. Add-ons are subject to property conditions, availability, additional pricing, and any service-specific limitations.
Skipped visits and frequency changes may result in additional turf growth before the next visit. If the property becomes excessively overgrown as a result, the standard overgrowth provisions under the Lawn Maintenance Service Terms may apply.
On-Call Lawn Maintenance Terms
On-call lawn maintenance is available on a limited basis and is not part of Core Membership. On-call service is intended for clients requesting lawn maintenance without enrollment in a recurring route-based schedule.
On-call services are charged at higher rates than comparable Core Membership services. Pricing reflects the additional scheduling, routing, travel, and operational requirements associated with servicing properties outside our established recurring routes.
On-call service is subject to availability. No recurring service day, service interval, or future availability is guaranteed. Each visit must be requested and scheduled separately unless otherwise agreed in writing.
On-call pricing assumes the lawn is in reasonably maintainable condition at the time of service. Overgrowth fees are separate from the on-call service rate and may be added when additional labor is required. Grass measuring approximately 6–8 inches may be charged up to 1.5 times the applicable service rate. Grass measuring approximately 8–12 inches may be charged up to 2 times the applicable service rate. Severely overgrown or neglected properties may require a separate quote before work begins.
Clients using on-call service are responsible for requesting service frequently enough to maintain reasonable growth. The availability of Hanna Brothers Lawn Care on a client's preferred date is not guaranteed, and waiting to request service does not exempt a property from applicable overgrowth charges.
Payment and Billing Policy
Payment is due according to the invoice terms.
Failure to maintain current payment status may result in immediate service pause, removal from route scheduling, suspension of membership privileges, or cancellation of future bookings.
We reserve the right to automatically process payment according to the selected billing structure under the client’s account.
Submitting a chargeback for services properly completed and documented constitutes a breach of agreement. Hanna Brothers Lawn Care reserves the right to pursue recovery of the disputed amount and any associated processing or administrative costs.
Pricing for recurring services may be reviewed periodically. Clients will be notified in advance of pricing adjustments. Continued service after notification constitutes acceptance of the updated rate.
Credit card and ACH processing fees may apply.
Deposits
Projects may require a deposit prior to scheduling.
Deposits secure production time, crew allocation, equipment allocation, and material procurement.
Projects that do require a deposit are not confirmed or scheduled until deposit is received.
Once materials are ordered that portion of the deposit becomes non-refundable.
Cancellation after scheduling confirmation may result in partial or full forfeiture of the deposit due to reserved production capacity and lost scheduling opportunity.
Repeated rescheduling may result in forfeiture of a deposit.
Deposits are not transferable between clients or properties.
Remaining balances are due according to invoice terms.
Service Acceptance
All completed services must be reviewed by the client within 48 hours.
Concerns must be reported within 48 hours of service completion.
Failure to report within this timeframe constitutes acceptance of the work performed.
We will make reasonable efforts to correct legitimate concerns reported promptly.
Minor variations typical of field services or isolated missed blades do not constitute incomplete service.
Because labor and materials are consumed upon completion, completed services are generally non-refundable. Hanna Brothers Lawn Care will make reasonable efforts to address legitimate concerns reported within the applicable review period.
These Terms, together with any approved quotes, proposals, invoices, memberships, or service-specific amendments, constitute the entire agreement between the parties and supersede all prior discussions or understandings.
Photo Documentation and Marketing Use
Hanna Brothers Lawn Care reserves the right to photograph property conditions and completed work for documentation, training, dispute resolution, quality assurance, and marketing purposes.
Unless the client notifies us otherwise in writing, photographs may be used for promotional purposes.
Communication Policy
By using our services, clients consent to communication via phone, text message, and email for scheduling, billing, and operational updates.
Operational communication is required for active services. Marketing communication may be opted out of at any time.
Material Terms
Natural products, including mulch, soil, stone, and plant material, may vary in color, texture, size, and appearance. Such variations are normal and do not constitute defects or grounds for refund.
Unless expressly stated in writing, Hanna Brothers Lawn Care does not provide a warranty on plant material, sod, seed, or other living products due to environmental conditions beyond our control.
Service-Specific Amendments
Certain services, plans, memberships, packages, or seasonal offerings may include additional service-specific terms.
Professional Standards
Hanna Brothers Lawn Care operates under structured service standards and prioritizes reliability and consistency.
Outdoor services are field-based and subject to natural variation.
Hanna Brothers Lawn Care reserves the right to refuse, suspend, or terminate services at any time for safety concerns, abusive behavior, non-payment, inaccessible conditions, repeated cancellations, unreasonable demands, or any circumstance that interferes with our ability to operate safely and efficiently.
Contact Us
If you have any questions regarding this agreement, please contact us prior to approving service.
Hanna Brothers Lawn Care
Email: contact@hblawns.com
Call or Text: (540)-212-4117